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Delete account
How to delete your account
- Open the app and sign in to your account.
- From the More menu open account settings, then Delete account.
- Confirm. The request runs immediately and cannot be undone.
What is deleted
- Your personal details: name, phone, email and address.
- Your sign-in sessions on every device.
- Your in-app preferences and notifications.
What stays, and why
Order and invoice records tied to financial transactions are kept for the period Saudi accounting and tax rules require, separated from your identity. Any remaining wallet balance is lost on deletion, so spend it or request a settlement first.
Cannot reach the app?
Write to us from the email registered on your account. We will verify your identity and complete the deletion within three business days.